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Even though disputes are a very normal part of community scheme living, many bodies corporate do not have a prescribed procedure in place to deal with complaints effectively and legally. In addition, many people who are involved with sectional title schemes are not aware that the Sectional Titles Schemes Management Act actually includes an annexure that can make the process of dealing with complaints much more formalised and fair.
In Auren's article for November 2021, he discusses Annexure 4 of the SMSTA, the Prescribed Complaint Form, and suggests a complaints procedure that can be included in your scheme's conduct rules. The article also includes a link to a fillable/editable PDF version of this form that we have created for your convenience (alternatively, download the form directly here).
Ané discusses the types of accounts that a body corporate may use to invest its money and explains why a standard cheque account just doesn't fulfill the legislative requirements. As always, the article links are provided below in the "Articles" section of the newsletter.
You can find this month's #AskAuren post on our Facebook and LinkedIn pages, where Auren discusses whether trustees can be paid for services rendered. Read his answer at the links below and be sure to like and follow us to receive weekly updates:
Kind regards,
Auren, Anė and Tim
Please note: You are on our mailing list because you have made contact with us via our website or one of our team members - you can unsubscribe at any time using the link at the bottom of this email, but we hope that you will find value in the information shared and remain subscribed to receive future updates.
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#AskAuren - You are invited to send us any questions regarding community scheme living. Every month the most interesting question will be selected and answered by Auren on our Facebook and LinkedIn pages. To submit your question, all you need to do is reply to this newsletter and like or follow the social media pages linked above.
Please note that our answers should not be used or relied on as legal or other professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any answer. Always contact our consulting department should you require specific and detailed advice.
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Paddocks UCT short courses
Articles - November 2021
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